Shipping Policy

At The Heavan Store, we are committed to delivering your orders safely, quickly, and in excellent condition. Our shipping process is designed with efficiency and transparency in mind, so you always know when to expect your package. Below, you’ll find a detailed breakdown of our shipping process, including order cut-off times, handling procedures, and estimated delivery durations.

Order Cut-Off Time

  • Time: 6:00 PM
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)

Orders placed after the daily cut-off time will be processed on the next business day. This ensures that your order is prepared with care and accuracy before being shipped.

Handling Time

  • Processing Time: 1–2 business days
  • Fulfillment Days: Monday – Friday

Once your order is received, our fulfillment team carefully processes and packs your items. We aim to dispatch most orders within 1–2 business days, ensuring your package is shipped out as quickly as possible. Please note that weekends and public holidays are not included in handling times.

Transit Time

  • Estimated Delivery (All U.S. Destinations): 3–4 business days
  • Shipping Days: Monday – Friday

Transit time refers to the period between when your order leaves our warehouse and when it arrives at your delivery address. Delivery times may vary slightly depending on:

  • Shipping carrier workload
  • Your delivery location
  • Seasonal demand (e.g., holidays)

Total Estimated Delivery Time

When combining both handling and transit times, the total estimated delivery duration is:

  • 4–6 business days (from order placement to delivery at your door).

This means most customers can expect their orders within one week of placing an order.

Shipping Cost

We are pleased to offer Free Shipping on all orders. We work with trusted, reliable shipping carriers to ensure your package arrives safely and on time. Carrier selection may vary depending on your location and the size of your order.

Delays & Exceptions

While we strive to meet our estimated delivery times, unforeseen circumstances (such as extreme weather, carrier delays, or peak holiday seasons) may occasionally cause slight delays. We appreciate your patience and understanding in such situations.

Customer Support

If you have any questions or require assistance with your order, our customer service team is here to help. Feel free to contact us at:

📧 Email: support@theheavenstore.shop

✅ Our Promise: At The Heavan Store, your satisfaction is our priority. From the moment you place your order to the day it arrives, we’re dedicated to making your shopping experience seamless and worry-free.